Thursday, October 09, 2008

DNS Management performance improvement

Tonight we made a website update that significantly improves performance for customers editing DNS for domain wtih a lot of records. Thanks for the feedback - we're always imrpoving our service based on your feedback!


Thursday, August 07, 2008

DNS5 Maintenance tonight

Maintenance on DNS5 has completed without issue.


DNS5 will be undergoing maintenace from 12:00AM-6:00AM EDT August 9th. While the server is unavailable customers can expect minimal impact as requests are picked up by the other servers. If you have any questions or concerns please contact support.


Wednesday, July 30, 2008

Recent DNS vulnerability does not affect Nettica DNS Services

We've had a number of questions from customers recently regarding the DNS vulnerability that I'm sure you've read about in the news. The exploit involves caching DNS servers that do recursive lookups, which account for about 90% of all DNS servers on the Internet. Our authoritative name servers do not make recursive lookups, and are therefore unaffected by the exploit. If you have any questions or concerns please feel free to email support.


Friday, June 20, 2008

Mail Services maintenance complete

Maintenance on our mail service infrastructure has concluded without incident. This maintenance included a major upgrade to our infrastructure which we are certain you will notice with improved performance. If you have any questions, as always, please feel free to contact support.


Thursday, June 19, 2008

Mail Services maintenance

We will be conducting maintenance on our Mail Services from 12:00AM-3:00AM EDT Saturday, June 21st, 2008. During this period you can expect a brief interruption in service lasting a few seconds. Webmail users may be logged off of their sessions during this period. You may also receive a few duplicate emails at the conclusion of the maintenace. If you have any questions please contact support.


Sunday, June 15, 2008

DNS4 resolution issues

The issue with DNS4 has been resolved. Thanks for your patience.



We are currently investigating DNS resolution problems with DNS4. Rest assured the other name servers are picking up the load while we continue our investigation.


Thursday, April 24, 2008

Mail Services back online

Mail Services are back online. Multiple hardware failures on our primary systems required us to switch to our backup infrastructure.

If you are a hosted email customer and are missing email, rest assured it will be restored shortly. If you begin experiencing duplicate emails, simply login to webmail and clear your inbox by clicking on Manage Folders, and then clicking on the trashcan to the right of the the Inbox folder.


Mail Service Outage

At about 12:35 AM PT we lost a hard drive in the array supporting our mail services. The system is currently rebuilding to a hot spare and should be available again within an hour. We are very sorry for this inconvenience. Stay tuned here for additional updates.