Tuesday, November 28, 2006

DDOS Attack Resolved

DNS1 and DNS2 are now back to normal. Maintenance has been performed and all recently added zones on DNS2 have been updated including the off-network masters from our secondary customers. If you are having issues with any domains, just contact support and we will investigate and resolve any outstanding isuses.

We'd like to thank everyone who played a role in getting this problem resolved as quickly and efficiently as it was. We'd also like to thank you, our customers, for being so understanding during a difficult time.


Monday, November 27, 2006

DNS1 & DNS2 under DDOS attack

UPDATE 10:01 PM : DNS1 has recovered from the DDOS attack. We are still working on bringing DNS2 back online. Any delays in DNS propagation has now completed.


dns1.nettica.com and dns2.nettica.com are currently under a distributed denial of service attack. This is causing intermittent problems in resolving domains using those servers.

Please ensure your domains include our other nameservers, dns3.nettica.com, dns4.nettica.com, and dns5.nettica.com. You update the list of nameservers for a domain at your domain registrar.

UPDATE: Resolution on dns1 has been restored. The attack has not yet subsided, but service has been restored for customers that just had dns1 and dns2 listed in the registry.

UPDATE: If you have rebranded your DNS services with us, there is something you can do to allieviate problems with DNS resolution, but it's not on our site. Go to your domain registrar and change the IP address of your rebranded dns1 and dns2.nettica.com and point them to the IP addresses of dns3 and dns4.nettica.com.

We will update this as the situation progresses.


Thursday, August 17, 2006

Nettica DNS Manager 1.1

Today we updated our Nettica DNS Manager to version 1.1. This version requires the Microsoft .Net Framework 1.1. Since our last build of the DDNS client was over two years ago and required the 1.0 Framework, it was time to move forward. A nice benefit of this simple change was the download image was reduced from 1.8MB to 300kb.


Thursday, August 10, 2006

New Backup Mail Service Feature

We've added user hints to our backup mail service. Now, if you choose, you may specify a list of users that we will accept mail for. This helps reduce unnecessary traffic to your server, saving everyone time and bandwidth.


Tuesday, August 08, 2006

New FailSafe purchasing options

Getting started with Nettica FailSafe is now easier than ever. We've added multiple check frequencies that fit any budget. Starting at 30 minute checks, and going all the way down to 1 minute intervals, we provide real-time monitoring and protection. Making changes to your plan, such as upgrading your check interval or adding more rules, is quick and easy, and of course prorated to your Bulk DNS expiration.

Current customers may notice their service just got a little cheaper as well. We are no longer of offering a 20% on five or more rules - now everyone pays the same, lower price. Qualifying customers who purchased less than 5 rules will notice renewing their service is now a bit cheaper.


New Bulk DNS Billing options

Now there are two models for purchasing and renewing your Bulk DNS Service. You can now add service in blocks of up to 1,000 domains. In addition, you can add additional service prorated to your current expiration, or grossed up to a year from the present. In addition, you can renew your service either strictly by its current expiration date, or by having a "rolling" expiration date a year from the present date. Managing both your domains and your budget has never been easier. We're very pleased to offer you the most choices in DNS management.


Thursday, July 06, 2006

More TTL options for DNS management

Based on customer feedback we've added more granularity to managing your TTLs on a per-record basis. You still have all the flexibilty you had before switching between static, dynamic, as well as modifying your default TTL in your SOA record. I'm sure you'll love the new flexibility. If you have any questions or feedback please contact support.


Sunday, June 11, 2006

Nettica Mobile Website

You can now manage your existing DNS service using your cellphone or PDA. http://mobile.nettica.com is still in Beta, so please feel free to give us feedback. Nettica continues to be at the forefront of innovations for making your infrastructure services easier to manage. If you have any questions or problems, please contact support@nettica.com.


Wednesday, June 07, 2006

New DNS Management Features

Based on customer feedback, we now support blind subdomain nameserver delegations. If you have a specific need for delegating a subdomain to another provider, you can now do this from both our basic and bulk DNS management interfaces. Please keep in mind that by using a subdomain delegation you are no longer in control of your records for that subdomain, and using a subdomain delegation is not covered by our SLA since we cannot guarantee the uptime of another provider. If you have any questions please contact support.


Monday, April 24, 2006

Domain Registration Updates - Locking

Based on customer feedback, we have added support for Domain Locking, while maintaining an easy to use interface for updating your nameserver and WHOIS contact information. While you can lock the domain to prevent transfer, we manage the lock state to allow you to seamlessly update your nameserver and WHOIS information. If you have any questions, or run into any problems, please feel free to contact support.


Sunday, April 09, 2006

New WebMail

After months of hard work, we're pleased to introduce a brand new webmail interface for our hosted email customers. Highlights of the new webmail include a rich AJAX client, support for PDAs, improved performance, look and feel, and much much more.

For complete details on the changes, visit http://news.mailhostingservice.com


Thursday, April 06, 2006

Domain Registration Updates

We have added support for registering and transfering .info domains to your Nettica account. This comes in addition to .com, .net, .org, and .biz domains which we previously supported. As always, our DNS services continue to support all domains. We're pleased to be able to continue to innovate in our service offerings.


Saturday, March 18, 2006

URL Forwarding Updates

We have updated our URL forwarding service to support wildcard entries. Previously you had to define each forwarding record individually. Now you may setup a forwarding wildcards the same way as any other DNS wildcard entry. If you have any questions about this new feature please contact support.


Thursday, March 02, 2006

Reverse DNS Updates

We're very excited to announce support for a "slash"-based reverse DNS delegations. With this we now support all reverse DNS delegation methods used by ISPs. This breakthrough (it was supposed to be impossible) will usher in a whole new set of tools for setting up and managing your Reverse DNS with Nettica. Usually it's customer feedback that drives our innovation, but this time, you can thank the support team for making it possible. We're very happy to be able to finally support this delegation method.


Monday, February 27, 2006

Nettica FailSafe Services Updated

Nettica FailSafe services now offers the ability to query specific URLs and string match results in order to verify whether your server is working properly. Now you can check not only whether your site is up, but also whether the database (or other dependency) is working properly, and automatically failover if it is not. We even include the results of the test in failover notification emails so that you know immediately what the problem is. This added robustness comes at the request of customers like you, so keep it coming!


Tuesday, January 24, 2006

Chat Back Online

Our chat feature is back online and better than ever. In addition to being more universal allowing both an HTML based and Java based chat (auto-selected based on your browser), it also allows you to receive an email transcript or print the chat conversation. We've done a lot of testing of the new chat client, but if you have any problems please let us know at support@nettica.com.