Sunday, December 12, 2004

Site Updates for 12/12/2004

Did you know you could get directly to your Domain and DNS management pages from your Account Summary? Not all of you did, so we made it easier to discover.

The checkboxes () will now highlight () when you hover over them, making it easy to know when you can click.

If you have any additional suggestions on improvements, please contact support. We listen to our customers.

TEAM NETTICA

Saturday, December 11, 2004

Feature Update: Domain Forwarding

We are pleased to announce major improvements to our domain forwarding feature. The new forwarding is extremely Search Engine friendly, allowing your sites to be indexed by most major search engines, regardless of whether it's forwarded or masked. We also support deep linking and URL reparsing to allow sites to link deeply into your site using it's friendly name, once again regardless of whether it's masked. We hope everyone enjoys the new features. If you have any questions or problems, please do not hesistate to contact support.

TEAM NETTICA

Friday, December 10, 2004

Site Updates for 12/11/2004

We've increased the size of the Data sections to 240 characters to support 1024-bit Yahoo Domain Keys. 512-bit keys work as usual, as does SPF and SenderID records. If you run into any problems, please feel free to contact support.

TEAM NETTICA

Saturday, November 27, 2004

Site Updates for 11/27/2004

Fixed glitch in visitor chat which showed support available when no operators were online.

TEAM NETTICA

Thursday, November 25, 2004

Happy Thanksgiving!

Today is Thanksgiving. Nettica's 24 hour support is available as usual. Enjoy the holidays and family time!

TEAM NETTICA

Monday, November 22, 2004

Site Updates for 11/22/2004

Created a new DNS examples page showing several different ways to configure domains. Added a link to the page from the Primary DNS management page to assist our customers in properly setting up their domains, without having to go searching for it. If you'd like us to add more examples, just let us know!

TEAM NETTICA

Saturday, November 13, 2004

Site Update for 11/14/2004

Added the Group Name to the DNS management page of a domain. This change was the result of a customer suggestion. Please keep up the great feedback!

TEAM NETTICA

Friday, November 12, 2004

Site Updates for 11/11/2004

Fixed a bug in Group Management the prevented the domains in a renamed group to pick up the new group name. Renaming a group will now Update the domains to the new group name, as well as update the template for the group.

TEAM NETTICA

Wednesday, November 10, 2004

Site Updates for 11/10/2004

Bulk Template Management Updates

Made several fixes to the template management, including fixing a problem with round-robin DNS using templates, as well as adding the regular DNS entry validation to the template code. This addresses a number of issues our customers have come across recently. Thank you all for your feedback!

TEAM NETTICA

Saturday, October 23, 2004

Parked Pages Update

Our parking and forwarding system was long overdue for an overhaul. We updated the look and feel of our parking pages, as well as corrected a URL forwarding problem. The net result is no change in functionality, although I am sure you will appreciate the new search terms on the parking pages that you can use as resources for building your websites.

TEAM NETTICA

Tuesday, October 19, 2004

Site Forwarding Behavior Updated

We've updated the site forwarding behavior to allow redirection of deep URLs for a given domain name. So if a user types a long URL (or bookmark), and the site is, for example, forwarded because of a maintenance window, the user will be redirected to the maintenance page instead of getting a 404 error (from our servers, not the website). This does not create any compatibility issues as the previous behavior is unlikely to be the expected behavior.

This behavior is the same regardless of whether the site is just forwarded, or forwarded and masked. If this causes any unexpected errors with your site, please contact support.

TEAM NETTICA

Saturday, October 16, 2004

Site Updates for 10/17/2004

We changed the default port for chat from 25 to 110. While we enjoyed using our chat server as a spamtrap for oh so many spammers, we decided it was time to free up the bandwidth for better uses. If you have any problems using chat on the new port, please send us an email.

TEAM NETTICA

Site Updates for 10/16/2004

FEATURE UPDATE: BULK DNS SERVICES

You can now add domains directly to a group upon creation, rather than having to assign them afterwards. The new domains are added using the group's template. This greatly simplifies domain management. We have updated the Bulk DNS tutorial to reflect this change. Thank you to everyone who requested this feature, we hear you loud and clear! Keep it coming!

TEAM NETTICA

Site Updates for 10/15/2004

Updated the Remote Desktop Article to reflect additional ports to open for Mac.

Fixed a minor problem in the Bulk DNS API ListDomain enumerating an invalid domain entry.

TEAM NETTICA

Thursday, October 14, 2004

Site Updates for 10/14/2004

Dramatically improved the performance of the account summary page when managing in excess of 1,000 domains.

Tip of the Day:

Did you know you can sort your account summary by clicking on the column headers?

TEAM NETTICA

Wednesday, October 13, 2004

Site Updates for 10/13/2004

Fixed a problem with the login page being case sensitive for the username instead of case- insensitive. We're sorry for the inconvenience! Username is case-insensitive; your password is still case-sensitive.

TEAM NETTICA

Tuesday, October 05, 2004

Site Updates for 10/05/2004

Today we updated the site with mainly cosmetic changes based on feedback from our customers. We changed the terminology of Primary DNS Services to Full DNS Services to avoid confusion: our primary service includes secondary service.

TEAM NETTICA

Wednesday, September 29, 2004

Security Fix : Intellipeer Email Server

We received a report yesterday of a vulnerability in the POP3 component of Intellipeer Email Server. The vulnerability allowed a malicious hacker to figure out email account names through trial and error based on the response of the POP3 USER command.

We have corrected the problem and posted a fix on our site at http://www.nettica.com/Downloads/Default.aspx. We encourage all current customers to upgrade to this latest release. There have been no reports of any customers actually affected by this vulnerability, but expect some activity based on this report.

If you have any questions or concerns about this vulnerability or patch, please direct your comments to security@nettica.com.

TEAM NETTICA

Monday, September 27, 2004

Nettica DNS Manager client updated

After months of error free operation, we've made some minor updates to the Nettica DNS Manager. We fixed a minor datagrid problem (thanks Mark) that was hard to repro, but easy enough to fix, and made some asthetic changes to the service monitor. It is now easy to distinguish whether the service is running based on a green, yellow, or red background.

If you already have the client installed and it's working for you, there is no need to upgrade to this version. To install this version, you will be required to uninstall the previous version. Any settings you have will be preserved. If you have any questions, please feel free to contact support.

TEAM NETTICA

Friday, September 10, 2004

Site Updates for 9/10/2004

Adding domains to your bulk DNS service just got easier. You can now cut and paste your list of domains directly into a text area and we'll add it to your account. There is no longer a limit of adding 10 domains at a time, and we can easily accept the output of many command line tools that list domain names.

TEAM NETTICA

Thursday, September 09, 2004

Site Update for 9/8/2004

Today we made minor updates to improve the usability of the Groups pages based on usage analysis. This include a mini-help section and better error handling. As always, if you have any suggestions ideas, please let us know.

TEAM NETTICA

Monday, September 06, 2004

Site Update for 9/7/2004

Updated database to increase the length of DNS data records to accommodate very long SPF records. Data records can now be up to 200 characters in length. If you run into any problems with the result of this change, please contact support immediately.

TEAM NETTICA

Saturday, September 04, 2004

Bulk DNS API Updated

The Nettica Bulk DNS Web Service API has been updated to support creation of Secondary DNS domains via the API. CreateSecondaryZone() takes the name and IP address of the master DNS server to create a slave zone on our servers.

To delete a secondary domain, use DeleteZone().

If you would like more information on using our Bulk API, please contact support.

TEAM NETTICA

Friday, September 03, 2004

.BIZ Domain Registrations Now Available

We are pleased to announce the immediate availability of .biz domain name registrations and transfers. .BIZ domains are used by companies providing goods and services and may not be purchased for the purpose of reselling. One of the best features of .biz domains is the turnaround time on registrations. While .com and .net registrations typically take 24 hours, .biz domain registrations can complete and begin resolving in minutes.

Pricing for .biz domains is the same as our other TLDs (.com, .net, and .org) at $20/year. We are very excited about this new offering, which was added at the request of our customers.

If you have any questions, or would like us to add an additional TLD, please contact our support team and we will be happy to try and accommodate your needs.

TEAM NETTICA

Friday, August 27, 2004

New Features Now Available

We have added a whole set of new features based on customer feedback.

BASIC DNS SERVICE ENHANCEMENTS
  • Unlimited HTTP URL forwarding for subdomains
  • TXT Records for Sender Policy Framework (SPF)
  • SOA and NS Modification

BULK DNS SERVICES ENHANCEMENTS

  • Group Management
  • Bulk DNS record removal

If you have any questions or problems, please contact customer support and we will be happy to assist you.

TEAM NETTICA


Thursday, August 26, 2004

SSL Certificate Updated

As part of routine maintenance, we updated our SSL certificate due to expire. The website was down momentarily to facilitate this change.

TEAM NETTICA

Monday, August 16, 2004

DDOS Attack Over

The DDOS attack on dns4.nettica.com has been taken care of.

TEAM NETTICA

Site Update for 8/16/2004

Our Dallas datacenter is currently experiencing a distributed denial of service attack. As a result, dns4.nettica.com is experiencing intermittent connectivity problems. Network operations is aware of the problem and is working to resolve the issue.

This should have a neglible effect on DNS service for the vast majority of our customers as our other servers take up the slack.

TEAM NETTICA

Sunday, August 15, 2004

Site Updates 8/15/2004

We fixed a minor problem with our DNS management page relating to use of the back button while editing domains.

TEAM NETTICA

Tuesday, August 03, 2004

Nettica adds payment option

We're pleased to announce the immediate availability of American Express as a payment option for all of our services and software.

Our site was down momentarily to update our systems to accept the new payment option.

TEAM NETTICA




Sunday, August 01, 2004

Status for August 1st

All systems operating normally.

TEAM NETTICA

Friday, July 30, 2004

Status for 7/30

No problems reported.

Hmm, these reports seem to be a little repetitive.  Starting next month we will begin adding tips and tricks into the daily status to liven things up a bit.

TEAM NETTICA

Wednesday, July 28, 2004

Status for 7/28

No problems reported.

Tuesday, July 27, 2004

Status for 7/27

All Services operating normally.

Improved cross-browser compatibility of several pages of the site.

TEAM NETTICA

Monday, July 26, 2004

Status for 7/26

All systems operating normally.

Average ping time to nameservers: 59ms

TEAM NETTICA

Saturday, July 24, 2004

Status for 7/24

We made minor improvements to the Domain Transfer page per customer request.

All services running normally.

Friday, July 23, 2004

Bulk DNS Reference Platform

Bulk DNS customers (or potential customers) interested in using the Nettica Bulk DNS Web Service API now have a reference platform to help in implementing their own solutions.  We've setup the reference website at: http://bulk.nettica.com/.

This site is live against a debug account and exercises the vast majority of the API including creating and deleting zones, as well as creating and editing resource records.

The site is a small, two page website written in C# and the .Net Framework.  Source code and the API reference is available by contacting support after your bulk DNS purchase.

TEAM NETTICA

Status for 7/23

We made several very minor changes to correct some language that was no longer applicable to the site.  No problems expected or reported from these changes.

TEAM NETTICA

Thursday, July 22, 2004

Status for 7/22

All systems operating normally.

 

Wednesday, July 21, 2004

Website problem with latest update

Sadly, we had a minor problem with the latest update that caused an error for several customers trying to manage their DNS.  The problem has been corrected.  We regret the inconvenience.

TEAM NETTICA



Site Updates for 7/21

We updated the database and site in preparation for a new feature coming online soon.  In addition we made several small usability fixes to the DNS management page.  If you run into any problems with the site please contact support immediately.  And as usual, if you have any suggestions or feedback please let us know--we listen.

TEAM NETTICA

Tuesday, July 20, 2004

Email Server Problem 7/20

We experienced a minor email server problem today causing us to not send some registration and support emails.  We have corrected the problem and are investigating the root cause.   Sorry for any duplicate emails we may have sent recovering from the problem.  If you did not receive an email receipt for your purchase please let us know and we will email you a duplicate statement.
 
TEAM NETTICA
 

Sunday, July 18, 2004

dns5.nettica.com is now online!

DNS5, our London DNS server, is now online.  All primary DNS domains have had their NS records updated to include the new server, and it's responding to queries.  If you are a European customer, or do business with Europe, you'll definitely want to add this server to your DNS registration.
 
Nameserver: DNS5.NETTICA.COM
IP Address: 212.100.247.15
 
 

Thursday, July 15, 2004

Updates for 7/15

No problems reported.
 

Monday, July 12, 2004

Website Updates for 7/12

Today we made quite a few fixes to our site management pages including the dns template and primary dns management pages. If you have been experiencing problems with these pages, they have been corrected. Thank you for your patience!

TEAM NETTICA

Sunday, July 11, 2004

Update for 7/11/04

No problems reported.

Wednesday, July 07, 2004

Site Updates 7/7/2004

Domain Registration:

Extended the size of the nameserver fields. The website was down momentarily to apply this change.

TEAM NETTICA

Tuesday, July 06, 2004

Website updates for July 6th

Support:

The Nettica staff will be taking some much needed time off after our big push the last few months. We will still respond to support issues within 24 hours, although it may not be as quick as our usual instantaneous response times.


Nettica DNS Manager:

Fixed a minor problem with updates using the Nettica DNS Manager 1.0 clients. This was a server-side change, not a client change. No one got the prize for reporting it because it was so obscure no one found it.

TEAM NETTICA


Sunday, July 04, 2004

Happy Fourth of July!

The Fourth of July and Thanksgiving are two truly unique American holidays. The first is a celebration of our declaration our independence, the second to give thanks for the many blessings.

Our support staff will be enjoying the festivities this weekend, but we're still available to solve any problems you may encounter.

We wish all our customer a safe and happy fourth!

TEAM NETTICA

Friday, July 02, 2004

Network Status 7/2/2004

DNS Services: No problems

Domain Registrations: No problems

Website:

We have been making minor fixes to the website since our recent update. Bug turnaround time has been 5-45 minutes. We will probably be making a few more tweaks as we gather customer feedback. If you have any comments or problems, please contact Support.

Thanks,
TEAM NETTICA



Thursday, July 01, 2004

Nettica Network Status

Communication inspires confidence. We've been looking for an appropriate forum to post our day-to-day updates to the site, keeping you informed of new features, fixes, and maintenance windows.

TEAM NETTICA