Power Outage - Seattle Datacenter

As of 9:30 AM ET 7/4/2009 Power and connectivity was restored to the Fisher Plaza datacenter, bringing all services back online. Communications with the datacenter confirm that power is still being provided through temporary generators, but they do not expect any further outages. The building sustained significant damage to it's power systems, which they are currently diagnosing prior to repair. We will continue to provide updates as the situation merits.

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Update: Internap has temporary generators coming online to supply power to the datacenter while the damaged power conduits are repaired. The ETA for completion of this work is late this evening (PT). If this work runs into complications, we will be restoring service through our Atlanta datacenter.

TEAM NETTICA

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Futher information from the datacenter personnel indicate the power/electrical problem was caused by a fire.

We are currently in the process of bringing our services back online through our Atlanta datacenter.

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The Nettica main website is currently unavailable due to a power outage/electrical issue affecting core routing services for our Seattle datacenter. The following services are impacted:

- Website access
- API access
- URL forwarding services

We are closely monitoring the situation and will provides updates here.

TEAM NETTICA

New Feature : External Secondary DNS Server Support

Based on customer feedback, we have added Beta support for external secondary DNS servers with our primary DNS service. This feature allows you to specify additional secondary DNS servers in addition to the Nettica servers. This feature also works with secondary DNS service providers. You can learn how to configure this service here:

http://www.nettica.com/Articles.aspx?A=7

This feature is free and available to all customers. This is a very advanced topic. You must really understand secondary DNS in order to make use of this feature. Please contact support if you have any problems.

TEAM NETTICA

DDOS Attack

Starting at approximately 4:30PM ET Nettica DNS servers came under a distributed denial of service attack (DDOS). This lasted approximately one hour, with intermittent problems afterwards. This attack was very large (>15,000 unique addresses). We have been in constant contact with our upstream providers and are working diligently to address the issue. Please note that we may not respond to each email individually regarding this issue. Please check back here and on the website for additional details.

TEAM NETTICA

DNS Management performance improvement

Tonight we made a website update that significantly improves performance for customers editing DNS for domain wtih a lot of records. Thanks for the feedback - we're always imrpoving our service based on your feedback!

TEAM NETTICA

DNS5 Maintenance tonight

Maintenance on DNS5 has completed without issue.

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DNS5 will be undergoing maintenace from 12:00AM-6:00AM EDT August 9th. While the server is unavailable customers can expect minimal impact as requests are picked up by the other servers. If you have any questions or concerns please contact support.

TEAM NETTICA

Recent DNS vulnerability does not affect Nettica DNS Services

We've had a number of questions from customers recently regarding the DNS vulnerability that I'm sure you've read about in the news. The exploit involves caching DNS servers that do recursive lookups, which account for about 90% of all DNS servers on the Internet. Our authoritative name servers do not make recursive lookups, and are therefore unaffected by the exploit. If you have any questions or concerns please feel free to email support.

TEAM NETTICA

Mail Services maintenance complete

Maintenance on our mail service infrastructure has concluded without incident. This maintenance included a major upgrade to our infrastructure which we are certain you will notice with improved performance. If you have any questions, as always, please feel free to contact support.

TEAM NETTICA

Mail Services maintenance

We will be conducting maintenance on our Mail Services from 12:00AM-3:00AM EDT Saturday, June 21st, 2008. During this period you can expect a brief interruption in service lasting a few seconds. Webmail users may be logged off of their sessions during this period. You may also receive a few duplicate emails at the conclusion of the maintenace. If you have any questions please contact support.

TEAM NETTICA

DNS4 resolution issues

The issue with DNS4 has been resolved. Thanks for your patience.

TEAM NETTICA

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We are currently investigating DNS resolution problems with DNS4. Rest assured the other name servers are picking up the load while we continue our investigation.

TEAM NETTICA

Mail Services back online

Mail Services are back online. Multiple hardware failures on our primary systems required us to switch to our backup infrastructure.

If you are a hosted email customer and are missing email, rest assured it will be restored shortly. If you begin experiencing duplicate emails, simply login to webmail and clear your inbox by clicking on Manage Folders, and then clicking on the trashcan to the right of the the Inbox folder.

TEAM NETTICA