Phone Service Interruption

We are currently experiencing a problem with our telephone service.  For fastest service, please use email to contact sales or support.  We expect this problem to be resolved shortly.

TEAM NETTICA

DNS2 maintenance 2/9/2012

Last week we had an issue with DNS2 which caused some problems for customers using only our DNS1 and DNS2 servers.  We diagnosed the problem to be an issue with DNS1, and performed maintenance over the weekend to resolve the issue.  We will be doing additional maintance to DNS2 tomorrow evening to close out the issue.  This maintenance will include a datacenter move and an expected downtime of approximately 4 hours.  We recommend adding DNS3, DNS4, and DNS5.NETTICA.COM to your name server list at your domain registrar (or the appropriate rebranding) if you have any concerns relating to this maintenance window.  Please contact support with any questions.

TEAM NETTICA

Hurricane Preparedness

All necessary steps have been taken to prepare for Hurricane Irene threatening the US eastern coast.  We will be closely monitoring our systems and services and will keep you posted if any problems arise.  Everyone, including our upstream providers, are well prepared and fully staffed for any issues that may occur over the weekend.  Please contact support if you have any questions.

TEAM NETTICA

Additional FailSafe monitoring locations

We have added four new failsafe monitoring locations.

64.94.5.240/28
64.95.46.224/28
63.251.73.1/24
74.217.163.1/24

Please update your firewall/subnet information as appropriate.
---

UPDATE: There was a problem with this rollout which caused ICMP Ping requests from the new locations to fail, which created some false positives for about 30 minutes.  The problem was quickly diagnosed and corrected.    Please contact support with any questions.

TEAM NETTICA

DDOS attack - URL Forwarding Service

URL Forwarding services have been brought back online.  Thank you for your patience.

TEAM NETTICA

-----

We are currently experiencing a DDOS attack against our URL forwarding service.  We hope to have the service up again shortly.  Thank you for your understanding and patience.

Please note that URL forwarding is not a function of DNS and your web server can handle URL forwarding itself, if there is critical need.

TEAM NETTICA

DNS1 maintenance tonight (9/22/2010)

Maintenance completed without incident.

---

We are currently performing maintenance on DNS1 tonight as a result of a distributed denial of service attack against our services earlier today.  There will be no DNS resolution problems as a result of this maintenance, although you should avoid making any changes to your DNS during this two hour maintenance window.  Thanks for your understanding.

TEAM NETTICA

New FailSafe monitoring locations

We've added additional FailSafe monitoring locations.  If you have ACLs for our probes, you should grant accesss to the following IP blocks in your configuration:

216.154.198.0/24
71.14.0.0/24


Please contact support if you have any questions.
 
TEAM NETTICA

New FailSafe monitoring location

We're happy to announce we have added an European location (London) to our FailSafe monitoring nodes.  This provides additional robustness to an already very robust service.  If you are an existing FailSafe customer, there is nothing you need to do to take advantage of this new node, it has undoubtedly already monitored your website.  If you have any questions please do not hesitate to contact support.

TEAM NETTICA

DDNS updates enhanced

We now support "DynDNS-Style" updates to your DNS records.  If your router hardware supports specifying a server name for your dynamic updates, use the following for your Nettica DNS:

Server Address:  update.nettica.com 
Hostname:        {fully qualified domain name}
Username:        {nettica username}
Password:        {nettica password}


This update method is currently in BETA.  Please contact support if you have any problems.

TEAM NETTICA

Domain Registrations, Transfers and Mangement

The problems relating to domain registations and mangement have been resolved.

--

We are currently experiencing issues related to registering, transfering, and managing domains.  We are investigating the problem and should have things corrected shortly.  Please contact support if you have any questions or concerns.

TEAM NETTICA